We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Found a bug or have a feature idea? Tell us here.
Quick answers to common questions
If you have found something that is not working, or there is a feature you wish we had, you can tell us directly on our Report a Bug or Request a Feature page. Every report reaches a real person, and members regularly shape what we build next. For anything about your account, billing, or your stories, email us and we will answer within one business day.
Your personal memories and data are protected with enterprise-grade encryption and security measures. We never share your information with third parties.
Yes, you can cancel your subscription at any time. Your data will remain accessible until the end of your billing period.
Your designated beneficiaries will receive access to your time capsule according to your specified instructions. This is one of our core features.
Our legal document templates are self-help tools, not legal advice, and we are not a law firm. Requirements for wills, powers of attorney and similar documents vary by state, and validity also depends on how a document is signed and witnessed. We recommend having a licensed attorney in your state review anything you intend to rely on.